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FAQ

Exchange Policy :

  • We accept exchanges for a different size or issue credit voucher with a 6-month validity date.
  • We cannot make a refund unless the item is received faulty. We advise that you make your purchases with care and please do not hesitate to email us at hello@coffeecovet.com or leave a message on our social media in regards to product details and sizing.
  • To exchange, the item will have to be returned within 7 days upon receipt.
  • The shipping and handling for an exchange will be the responsibility of the sender.
  • The item must be unworn and tagged.

Shipping & Delivery :

  • We use DHL express or equivalent couriers for safe and reliable service.
  • We ship worldwide to 10 countries. If your country is not listed, please email us separately for shipping quotation.
  • Delivery period is between 1 - 10 days depending on your location. 
  • We will process orders between 2 - 4 business days not including public holidays and weekends.

Wash Care :

  • Our garments are easy to wash and care. Hand washable or machine washable in cold water up to 30 degrees preferably in laundry mesh bags to protect tassels, pompoms or beads.
  • Hang to dry and light steam ironing is all is needed.
  • For crinkled fabrics, please do not iron as you will lose the creased look and expand sizing.

Sizing :

  • Our silhouettes are generally loose and easy fitting with drawstring or elasticized waist.
  • As a general guideline, size US0 - 2 = S; US4 - 6 = M; US8 - 10 = L

Payment :

  • We accept he following payment method: VISA & Master credit card and PayPal payment.
  • You do not required to have/register a PayPal account in order to make payment. Just follow the steps below:
  • 1.) When you are on the payment method screen, please click the Complete Order button
    2.) Click Create an Account button.
    3.) You should be able to enter your card info, password and date of birth to complete the payment process.

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